Say good home cleaning free floor service, and finally become an essential oil that may not be used for marketing; check the gas pipeline for free, and it costs hundreds of dollars for unnecessary maintenance costs... There are many such scams in home service. Many consumers have been fooled and still do not know the truth. In this issue, Jinghua Home starts from the actual case and explains the possible scams of the door-to-door sales service. However, if you master some common sense of home, you can resist the flicker.
Imposter type
Floor free cleaning and sales promotion
Case: Ms. Zhao bought the reinforced floor of EGGER brand 5 years ago. Recently, she claimed that the brand's after-sales personnel called and said that the floor of Ms. Zhao's home has been used for many years, providing free home-based maintenance services. Ms. Zhao listened to the other party to be able to tell her address in detail, and she believed it was true. However, after the door-to-door service personnel began to sell a few hundred yuan of essential oils and mops without rubbing a few times, I felt that it might be fooled, Ms. Zhao asked the service staff out of the door.
EGGER official response to the door salesman is imposter
Recently, the reporter claimed that the floor service staff went to the door to sell to the chairman of the German-Chinese EGGER floor, Zhong Hongwen, according to the introduction, EGGER floor has never sent any after-sales personnel to the customer to sell essential oil and other floor care products. At the same time, in addition to the customer's additional requirements, EG has not set up a free clean floor service.
Zhong Hongwen said that EGGER has received too many similar complaints, and it is also a headache for the company. His own friends have also been deceived. In order to avoid leakage of customer data, the company's internal management is very strict. However, some insiders pointed out that there are many links to customer information during the entire shopping process, such as stores. Therefore, in order to protect consumer privacy, in addition to enterprises, the entire shopping chain must strictly control customer information. It is understood that the use of the floor free maintenance name to sell expensive essential oil products, almost the industry is a common problem, there is no good solution.
TIPS
Strengthen the floor without maintenance
The reporter found that many homeowners have encountered the situation of selling floor care products. After accepting a free floor care, most people have lost their pockets and bought valuable skin care products. In fact, this has a lot to do with people not knowing the knowledge of floor maintenance.
Wang Jun, an expert member of the China Forest Products Industry Association and director of the Forest Products Inspection Center (Changchun) of the State Forestry Administration, said in an interview with the Jinghua Times reporter that the so-called essential oil or floor wax to protect the floor is mainly for the paint floor, which is the solid wood floor and Parquet. As for the laminate flooring of Ms. Zhao’s home, as long as it is cleaned normally, no additional maintenance is needed.
The main functions of floor care are as follows: The first is to soften the particularly bright paint film and reduce light pollution. If the paint film has become old, it can play a brightening role after maintenance. Both floor and floor waxes form a thin protective film on the floor surface, reducing the wear of the paint and increasing the life of the floor.
If the owner encounters a situation of door-to-door sales, he should first identify his or her own needs. If the home is a laminate floor, there is no need to buy it. If the floor in the home really needs maintenance, the salesman will take out the regular product, the maintenance effect is also good, and the owner can be correctly guided, the price is reasonable, and a small amount of purchase is no problem.
For salesmen who use the manufacturer's banner to defraud consumers, consumers can check the purchase contract first, see if the merchant has a free maintenance commitment, and call the official customer service to verify.
Gas pipeline inspection received 300 yuan
Case: When Ms. Li was alone at home, a self-proclaimed Beijing Gas Company staff member knocked on the door and said that she would conduct routine inspections. She saw that the person wearing the gas company's work clothes and hanging a badge, it eliminated the war. After checking the lap, the staff said that they have reinforced the pipe and valve screws for it, and they have to pay 300 yuan for maintenance. Ms. Li thought that she would pay the money without thinking. After the event, the neighbor told her that the gas company inspection is free of charge.
96777 responded to the inspection staff is not responsible for maintenance
The reporter dialed the official customer service phone number of Beijing Gas Company 96777 to verify the situation. The customer service staff said that there are many people posing as gas company personnel, and the public should pay attention to screening. First of all, the inspection personnel only check two items during the inspection: one is whether the hose under the stove is aging, and the other is whether there is air leakage. If there is a problem with the hose, it can be replaced free of charge on the spot. However, if there is a leak, it will let the public call 96777 to make an appointment for repair, because the on-site inspection personnel are not responsible for maintenance.
TIPS
Check arrangement to see notice
96777 customer service staff said that if the community wants to inspect, it will first contact the property or neighborhood committee, and post a notice in front of the public notice column or the first floor door, detailing the inspection time, floor, etc., and leaving 96777 unified customer service phone. The customer service staff said that all the staff of Beijing Gas Group had one job permit per person, and they should use the pin on the chest instead of hanging on the chest. If the public has doubts about the identity of the door-to-door personnel, the certificate has a 6-digit number. You can record the number and ask the worker's name. Call 96777 to identify the authenticity.
Free trial
Hood, air conditioning detergent cautiously buy
Case: Mr. Wu encountered someone knocking on the door for free to clean the range hood. If you think about it anyway, it is free. Let the service staff clean it with the powerful detergent that comes with it. Unexpectedly, the effect is really good, just sprayed with detergent, the oil will flow down into pieces. After washing, the service staff began to sell, this detergent is tens of dollars a bottle, "it is much more decontaminating than Mr. Wei Meng." Mr. Wu did not hesitate to buy two bottles.
TIPS
Range hood disables strong detergent
The reporter called a number of hood brand customer service, they all said "NO" to the strong alkaline detergent purchased by Mr. Wu.
Shuaikang brand customer service told reporters that the oil hood, oil tank and impeller of the hood should be cleaned with neutral detergent. "Otherwise it will cause corrosion." If the impeller is too much, ask the after-sales workers to clean it. Fangtai hood customer service told reporters that the oil net and oil tank can be soaked with neutral detergent for one night, the impeller sprayed with neutral detergent to let it dry naturally for one night, "oil pollution is basically removed."
For hoods that have not been washed for several years, consumers often choose to use the hood cleaning workers who walk the streets to clean the hood. But experts say that this is extremely harmful to the product. Because the dynamic balance of the internal parts of the product must meet certain standards when assembling the product, it is difficult to reach the previous level after disassembly. Many machines will have abnormal noise and insufficient suction after disassembly and cleaning, which will seriously shorten the service life of the product. In addition, the life of a general range hood is 5-8 years. During this period, if there is no special problem, the product should not be disassembled.
Case: Ma Ayi is worried about how to clean the air conditioner indoor unit, and there are people who clean the air conditioner for free. Of course, washing is not a white wash. Ma Aunt bought three bottles of detergent: "The people said that it is clean to use this weekly cleaning heat sink, otherwise the circulating air is dust."
TIPS
Air conditioning cleaning filter
Is it necessary to use a special cleaning agent for air-conditioning cleaning? The reply of multiple brand customer service personnel is as follows: the indoor unit does not need to use special cleaning agent, just remove the filter screen and clean it with ordinary neutral detergent and soft brush. If the filter is clean, rinse with water.
Professionals told reporters that indoor hanging machines are very clean. After the power is cut off, remove the plastic material filter and rinse it off. After drying, put it back and you're done. The indoor radiator can be used to remove dust and impurities from the heat exchanger fins, but not water or any solvent.
The position of the radiator of the cabinet air conditioner is different from that of the hanging machine, and the consumer can only clean the filter. This type of air conditioning is recommended to ask professionals to come to the door to clean.
Cleaning the air conditioning filter does not have to be too diligent, usually cleaning once every two weeks. If the floor is high or the home environment is relatively clean, it can be cleaned once a month. As long as the filter is kept clean, clean the heat sink once a year.
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