GO Jiaju learned today from the Changzhou Daily that the Suzhou citizen Mr. Zhang’s home decoration, after several selections, took a fancy to the wooden floor sold by an online store. The store’s physical store is located in Henglin Cuiqiao, Wujin District, the city, after receiving the goods. It was found that 90% of the wooden floor has a different degree of defect on both sides of the card slot. When looking for a business theory to request a return, I encountered an "intestinal obstruction." Recently, Mr. Zhang asked for help from the city 12315.
On May 4th, Mr. Zhang purchased the wood flooring on the Internet for 7975 yuan. Immediately after receiving the problem of the goods, contact the merchant. The merchant does not recognize the quality problem. It is considered to be caused by a collision during the transportation process. It only agrees to re-send the damaged replacement or replace other types of flooring. Mr. Zhang asked for a return, and he expressed doubts about the quality of the floor. In his opinion, the floor itself has an outer packaging and an anti-collision film. The protection is so strict that it is hit into such a way during transportation, and the quality is certainly worrying. After repeated negotiations, the merchant agreed to return the goods, but Mr. Zhang was responsible for the cost of return shipping and door-to-door measurement. Mr. Zhang believes that the return is due to quality problems, not caused by his own reasons, the return shipping should be borne by the merchant. After the negotiations failed, Mr. Zhang complained to the city 12315.
After the Wujin District Market Supervision Administration Henglin Branch received the complaint and intervened, the merchant finally agreed to a full refund and bear the return shipping fee. Mr. Zhang was responsible for the on-site measurement fee of 150 yuan. Mr. Zhang expressed satisfaction.
The industry and commerce department reminds consumers that when purchasing large-sized goods online, they must first check the goods. After confirming the payment without any problems, if they find that the goods received are inconsistent or damaged, they must promptly negotiate with the merchants. Determine responsibility. Consumers request return and exchange, consumers can refuse to fulfill their obligations, consumers can call 12315 complaints.
GO Jiaju News Information reports for you.
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