IKEA TV cabinet degumming IKEA said it has done its best to solve the problem

■ Merchants: Consumers make TV cabinets damp. ■ Experts: Possibly bad glue or poor workmanship. “I bought the TV cabinet in IKEA (view map) less than half a year and started degumming.” Consumer Zhao said that from February So far, the problem of degumming of TV cabinets has not been solved. At the time of the press release, the two sides remained stalemate. Consumers questioned the TV cabinet to degumming in less than half a year. "This makes me doubt the IKEA brand." Ms. Zhao pointed to the set of troublesome TV cabinets and told reporters. On the 15th, at the home of Ms. Zhao, the reporter saw this TV cabinet suspected of having quality problems. The reporter carefully observed that there were about four degumming phenomena in the entire TV cabinet. Among them, the right side panel had four or five film rolls, and the pale yellow plate was also exposed. “The big brand of IKEA, I think their product quality should be no problem.” Ms. Zhao said that she saw a TV cabinet named BESTA on IKEA last November 9th, and started to use it after installation on the 14th. "At the end of February this year, when I was plastering, I accidentally found that there were several places that started to turn over." For a while, Ms. Zhao found that the place where the glue was removed began to increase, and the situation became more and more serious. In order to solve the problem, Ms. Zhao got in touch with IKEA on March 25, and the installer came back to re-applied the glue and left Ms. Zhao with a box of “sticky”, indicating that if there is still a problem, she can directly apply the glue. “The installation master said that it is unclear whether it is useful or not.” This made Ms. Zhao feel very annoyed. The IKEA reply has solved the problem with the utmost sincerity. On the 16th, the reporter got in touch with Zhou Yuehua, the duty manager of Chengdu IKEA (view map) Co., Ltd. Manager Zhou said that it is not excluded that the quality of individual products is slightly embarrassing, but in the attitude of being responsible to consumers, the company has already proposed the “most sincere” solution to consumers: changing the board for consumers and giving a gift. A meal voucher for free dining at IKEA. Ms. Zhao did not accept this. She told reporters that TV cabinet degumming will affect aesthetics first. Secondly, the installation of its own products is “very troublesome”. To change boards, many things must be “moved and moved”, “it takes time and effort”. She believes that if IKEA can't guarantee that there will be no degumming after changing the board, what happens if the board is replaced? The user reflects that the price is not cheap. The procedure is more complicated. "This TV cabinet cost me more than 4,000 yuan. Later, when I installed it, I also charged 25% of the installation cost." Ms. Zhao believes that all IKEA products are more expensive than the average store. It is about 20% expensive. "It is reasonable to say that the higher price should include the installation cost, but it has to be charged separately. This is somewhat unreasonable." The reporter learned that in the comments of netizens, the comments on IKEA The question is more generally focused on product quality, cumbersome after-sales service and delivery price. In the interview, some consumers bluntly said that “Ikea’s large pieces of furniture are too expensive” and I hope that IKEA can improve after-sales service. Experts analyze that workmanship or viscose can cause degumming. So what is the reason for the degumming of TV cabinets that have been used for less than half a year? Ms. Zhao said that the explanation given by IKEA was that she used a too wet puff to plaster, causing the TV cabinet to get wet and degummed. "I may use a wet scorpion, and it is to clean the dust on the surface of the cabinet, and I have never touched the side." Mr. Wang, the inspector of the Furniture and Materials Testing Center of Chengdu Product Quality Supervision and Inspection Institute, said that it is theoretically used. Wet rag plastering will never cause the furniture to be degummed unless it is too wet or blistering. "In this case, it is very likely that the glue is not good or the adhesive strength is not enough. There may be problems in the workmanship." Mr. Wang suggested that the consumer do a routine test to see what caused it. The reporter added a note to Chengdu IKEA told reporters that IKEA has attached great importance to the quality problems of consumers buying TV cabinets. The company is convening a special meeting for this matter. After a full investigation and understanding of the incident, the specifics of the incident will be given. Handle comments.

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