It was learned from the 12315 Appeal and Reporting Command Center of the Municipal Administration for Industry and Commerce that in October this year, 1,632 consumer consultations, complaints and reports were accepted. Among them, 1,528 consumer consultations were accepted, and 73 consumer complaints were accepted, an increase of 35.19% over the previous month; 31 consumer complaints were accepted. From the overall data of consumer complaints, household appliances are in the forefront of complaints.
The reporter learned that the most consulted media shopping in November, as a form of off-site shopping media shopping, especially online shopping, consumers can not intuitively feel the purchase of goods, some operators lacking integrity often use information is not serious The advantage of symmetry, exaggerating the performance and efficacy of commodities, misleading consumers, seriously infringes upon the legitimate rights and interests of consumers, because consumers are mostly shopping in different places. In the event of consumer disputes, consumers cannot provide valid evidence and cannot provide clues to relevant departments.
In November, the top complaints were home appliances, such as communication products, audio-visual products, and kitchen appliances. Due to the launch of various promotional offers during the two festivals, many consumers have attracted many consumers to purchase home appliances. Home appliance products have become a hot spot for consumer complaints during the October period. The main problems reflected by consumers are that some electrical maintenance operators have not standardized services, low maintenance qualifications, and after-sales service calls are not available.
The reporter learned that the trademark infringement reported by consumers in November mainly focused on selling counterfeit well-known branded goods and using the logos similar to the registered trademarks of others on the same or similar products as the name of the goods or the decoration of the goods, misleading the public. The problems reported in these regional reports are mainly concentrated in towns and villages. Due to the low level of rural consumption, rural consumers are limited by their own cultural quality, have limited knowledge of commodity knowledge and legal knowledge, lack recognition of purchased goods, and have low awareness of rights protection. .
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